FAQ (Frequently Asked Questions)

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What is Own a Word?

Own a Word is an Ardoch Youth Foundation initiative designed to enable Australians to stake their claim on language by ‘owning’ the words of their choice.

Thanks to our dictionary partner, Macquarie Dictionary, you can purchase a word via Own a Word as a gift for yourself or your family and friends to support children’s literacy. Funds raised will go towards Ardoch’s literacy programs.

How does Own a Word help?

Whether it’s reading or writing, literacy is a fundamental building block for education.

Research shows that the reading gap between the lowest socio-economic (SES) students and the highest SES students is equal to almost three years of schooling. This reading gap usually starts early in life and progressively gets worse if there are no intervention programs available.

Own a Word raises funds, awareness and support for children’s literacy and language development in some of Australia’s most disadvantaged communities.

How much does it cost to own a word?

Your year-long ownership of a word will only cost $25 – the equivalent of six coffees (five at some cafés!). This $25 will go towards Ardoch’s literacy programs.

I can’t find my word, but really want to own it! What can I do?

Good news, you can ‘create a word’ and own it! It is super easy, just click on the yellow tile in the top right hand menu - ‘Create a Word’.

My word is made-up, and holds sentimental value – can I buy this word?

Yes, you can ‘create a word’ and own it! It is super easy, just click on the yellow tile in the top right hand menu - ‘Create a Word’.

I don’t like my word any more, am I able to swap my word for a new one?

Unfortunately we are not able to offer refunds and exchanges on your words. Please consider purchasing your new word – remember, funds raised from Own a Word will help to provide literacy support for children and young people living in some of Australia’s most disadvantaged communities.

I have purchased a word, where is my Word Pack?

Please allow for a week from your purchase date for your Word Pack to arrive. If your Word Pack was ordered well over a week ago but still has not arrived, please email ownaword@ardoch.org.au or call us on 03 9537 2414 to activate the search party.

If I buy multiple Word Packs, can I combine the cost of shipping?

Unfortunately we aren’t able to combine the costs. The cost of $5 for a Word Pack covers the cost of printing and handling for individual packs.

When will my word ‘expire’?

Your word will expire a year from the date of purchase. However, there is an option to automatically renew your word at the check out to ensure that it will never expire. (Unless you notify us otherwise of course!)

Can a word be purchased more than once?

Yes. We understand that you love your mum, dad, friends and pets... that’s why we’ve designed Own a Word so that you are able to buy them all some ‘LOVE’.

There is currently no word exclusivity, but we might be persuaded - please email ownaword@ardoch.org.au or call 03 9537 2414 for more information.